At Victorieux, we aim to provide a seamless and reliable delivery service for all our customers within the UAE. The following terms and conditions apply to our shipping and delivery process:

Delivery Schedule & Shipping Charges

Shipping charges and delivery timelines depend on the items ordered and the delivery location. Below is a breakdown of our shipping options:

Shipping TypeDelivery TimelineOrder ValueShipping ChargeCash on Delivery (COD) Charge
Standard DeliveryWithin city limits: 3-5 working days< AED 100AED 10AED 15
Outside city limits: 5-7 working days> AED 100FreeAED 15

Note: Shipping timelines to remote areas may take up to 15 working days, subject to transport availability.

Important Delivery Information

> Cash on Delivery (COD):

  • COD is available for selected orders, subject to an additional service charge. Please see our Payment Policy for more details.

> Postponed Deliveries:

  • If you need to reschedule a delivery or if no one is available to receive the order, we will arrange for the next available delivery date and notify you in advance.

> Delivery Refusal:

  • If you do not accept delivery within 14 days or are unreachable, Victorieux reserves the right to cancel your order, and a refund will be issued in accordance with our refund policy.

> Unforeseen Delays:

  • While we strive for timely deliveries, certain circumstances beyond our control (such as weather, public holidays, or logistical challenges) may lead to delays. In such cases, you will be informed within a reasonable timeframe.

> Delivery Team Protocol:

  • In certain cases, the delivery team or third-party service providers may be required to capture photos or videos of the products during delivery for quality assurance purposes.